Question 1

How do I order document translation services?

Accepted Answer

Send the files that you would like to have translated through our quotes form. We will respond within the hour during business hours, or early the following day outside of business hours. We have teams across the globe so your request will arrive within the business hours of one of our offices.

Question 2

What do I need to send to you in order for you to quote document translation services?

Accepted Answer

Project files ideally in their original format; for example .docx, .id., .fm, .ai, .psd, pptx. For maximum efficiency it's recommended that you provide original source files. However, if you only have .pdf, we may be able to extract the text for translation using our tools. However digital publishing may require more hours. For non-extractable content, Andovar uses OCR technology. Once we have extracted the text, we perform a word count, factoring in repeat content. Lastly, if digital publishing/ layout is required, we estimate the hours required and provide an itemized quotation.

Question 3

Where are your translators located?

Accepted Answer

Our translators are all located in-country in their respective countries. Simplified Chinese translators will be located in Mainland China, Japanese translators will be located in Japan. All our localization services are managed online via a secure cloud-based translation management system.

Question 4

What publishing applications do you work in?

Accepted Answer

You name it, we work in it. We have a large dedicated digital publishing team who provide document localization services. Most popular applications are the MS Office applications (Word, PowerPoint), Illustrator and InDesign.

Question 5

How do you ensure high-quality translation?

Accepted Answer

Experienced Resources:   Quality starts at the root, translators, editors, digital publishers, and proofreaders. Through our large resource management team, Andovar maintains a database of experienced translators, with localization experience across multiple subject domains.   Processes:  As an experienced document localization company, Andovar follows localization best practices, including   Translation Asset Development:  We advocate the creation of translation assets prior to translation including termbase and style guides to ensure correct terminology and tone of voice.   Proofreading & QA (Quality Assurance):  When the document has been translated and layout has been completed, the document will be proofread.  Technology:  Being a specialist document localization company, we use a variety of high-end tools and technologies in our workflow. These include a leading translation management system with inbuilt tools including termbase, computer-aided translation (CAT) tools, translation memory, AI machine translation and automated QA.   Multidimensional Quality Metrics Framework:  Customizable LQA profiles allow us to tailor the level of severity of errors depending on the content type (FAQ, legal, EULA, user instructions etc.), and provide the ability to implement pass/fail thresholds in line with defined quality standards. The features also permit users to set rules and weighting for errors according to content types, client style guides, or other genre-specific requirements.    /translation-quality-management

Question 6

How much will it cost to translate my document?

Accepted Answer

The cost of localizing a document depends on the number of words in the document and the languages you wish to localize into. Cost differential between languages is determined by the cost of living in the translator's own country and the number  of translators skilled in the subject matter.It's simple supply and demand. Expect Southeast Asian languages to be cheaper than European languages, since cost of living is so much cheaper in Southeast Asia. In order to estimate the price, we would expect to receive the files. We would then perform an analysis using specialist tools that count the words (excluding mark-up), while making provisions for repeat text. We would then assess the number of pages,and the complexity of  the layout and graphics localization. Lastly, we will assess the number of hours required to proofread the document. Other costs could include termbase and style guide development.

Question 7

How long will it take to localize my document?

Accepted Answer

The length of time it will take to perform document localization services depends on the size (number of words and pages) and complexity of the document (e.g., tables, graphics, illustrations). Typically, translators translate 2,000–2,500 words/day, whereas editors edit approximately 5,000 words/day. The translation productivity may be faster or slower depending on the complexity of the document.  For high-volume projects, machine translation with human post-editing (MTPE) can be considered since this can expedite the process. The Viability of MT is determined by feasibility testing and review by trained MT post-editors.

Question 8

Do you use human translators or machine translation in your projects?

Accepted Answer

We use human translation as well as artifical intelligence tools to produce translation projects. For small projects or projects in languages that do not lend themselves to AI translation, human translation & editing is the method of choice. However, for large-scale document localization, AI-enhanced translation can be a suitable model for accelerated production. For all automated translation projects, the output is post-edited by professional translators.

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